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Aplikace<\/strong> MediHome<\/strong> Chat<\/strong><\/p>\n\n\n\n Posledn\u00ed aktualizace: 21. \u00fanora 2026<\/p>\n\n\n\n 1.<\/strong> Spr\u00e1vce<\/strong> osobn\u00edch<\/strong> \u00fadaj\u016f<\/strong><\/p>\n\n\n\n Spr\u00e1vcem osobn\u00edch \u00fadaj\u016f je spole\u010dnost MediHome s.r.o. (d\u00e1le jen \u201eMediHome“), provozovatel aplikace MediHome Chat a slu\u017eby vzd\u00e1len\u00e9ho monitorov\u00e1n\u00ed pacient\u016f (RPM).<\/p>\n\n\n\n Kontakt: support@mediho.me | Web: http:\/\/www.mediho.me<\/p>\n\n\n\n 2.<\/strong> \u00da\u010del<\/strong> zpracov\u00e1n\u00ed<\/strong> \u00fadaj\u016f<\/strong><\/p>\n\n\n\n Aplikace MediHome Chat slou\u017e\u00ed jako komunika\u010dn\u00ed n\u00e1stroj mezi pacientem za\u0159azen\u00fdm do programu vzd\u00e1len\u00e9ho monitorov\u00e1n\u00ed a technickou podporou MediHome (helpdesk). Osobn\u00ed \u00fadaje zpracov\u00e1v\u00e1me za \u00fa\u010delem:<\/p>\n\n\n\n – Poskytov\u00e1n\u00ed technick\u00e9 podpory prost\u0159ednictv\u00edm chatovac\u00edho rozhran\u00ed<\/p>\n\n\n\n – Identifikace pacienta v syst\u00e9mu vzd\u00e1len\u00e9ho monitorov\u00e1n\u00ed<\/p>\n\n\n\n – Eskalace dotaz\u016f na oper\u00e1tora helpdesku<\/p>\n\n\n\n – Zaji\u0161t\u011bn\u00ed videohovor\u016f s technickou podporou<\/p>\n\n\n\n 3.<\/strong> Zpracov\u00e1van\u00e9<\/strong> \u00fadaje<\/strong><\/p>\n\n\n\n – Identifik\u00e1tor<\/strong> pacienta<\/strong> (MPI<\/strong> UUID)<\/strong> \u2013 unik\u00e1tn\u00ed identifik\u00e1tor p\u0159id\u011blen\u00fd v r\u00e1mci programu<\/p>\n\n\n\n – Jm\u00e9no<\/strong> pacienta<\/strong> \u2013 zobrazovan\u00e9 v aplikaci po ov\u011b\u0159en\u00ed identifik\u00e1toru<\/p>\n\n\n\n – Obsah<\/strong> chatov\u00e9<\/strong> komunikace<\/strong> \u2013 textov\u00e9 zpr\u00e1vy mezi v\u00e1mi a virtu\u00e1ln\u00edm asistentem nebo oper\u00e1torem<\/p>\n\n\n\n – Technick\u00e1<\/strong> data<\/strong> za\u0159\u00edzen\u00ed<\/strong> \u2013 typ za\u0159\u00edzen\u00ed, verze OS, stav p\u0159ipojen\u00ed<\/p>\n\n\n\n Aplikace nezpracov\u00e1v\u00e1<\/strong> zdravotn\u00ed \u00fadaje.<\/p>\n\n\n\n 4.<\/strong> Pr\u00e1vn\u00ed<\/strong> z\u00e1klad<\/strong> zpracov\u00e1n\u00ed<\/strong><\/p>\n\n\n\n – Pln\u011bn\u00ed<\/strong> smlouvy<\/strong> (\u010dl. 6 odst. 1 p\u00edsm. b) GDPR)<\/p>\n\n\n\n – Opr\u00e1vn\u011bn\u00fd<\/strong> z\u00e1jem<\/strong> (\u010dl. 6 odst. 1 p\u00edsm. f) GDPR)<\/p>\n\n\n\n 5.<\/strong> Sd\u00edlen\u00ed<\/strong> \u00fadaj\u016f<\/strong><\/p>\n\n\n\n – Google<\/strong> Cloud<\/strong> Platform<\/strong> \u2013 Dialogflow CX (servery v EU, region europe-west2)<\/p>\n\n\n\n – Oper\u00e1to\u0159i<\/strong> helpdesku<\/strong> MediHome<\/strong> \u2013 p\u0159i eskalaci dotazu<\/p>\n\n\n\n \u00dadaje nep\u0159ed\u00e1v\u00e1me t\u0159et\u00edm stran\u00e1m pro marketingov\u00e9 \u00fa\u010dely.<\/p>\n\n\n\n 6.<\/strong> Doba<\/strong> uchov\u00e1v\u00e1n\u00ed<\/strong><\/p>\n\n\n\n Historie chatov\u00e9 komunikace je uchov\u00e1v\u00e1na po dobu trv\u00e1n\u00ed za\u0159azen\u00ed v programu. Po ukon\u010den\u00ed jsou \u00fadaje smaz\u00e1ny nejpozd\u011bji do 30 dn\u016f.<\/p>\n\n\n\n 7.<\/strong> Zabezpe\u010den\u00ed<\/strong><\/p>\n\n\n\n Komunikace je \u0161ifrov\u00e1na. Za\u0159\u00edzen\u00ed je spravov\u00e1no prost\u0159ednictv\u00edm MDM. Data jsou ulo\u017eena na serverech v r\u00e1mci Evropsk\u00e9 unie.<\/p>\n\n\n\n 8.<\/strong> Va\u0161e<\/strong> pr\u00e1va<\/strong><\/p>\n\n\n\n V souladu s GDPR m\u00e1te pr\u00e1vo na p\u0159\u00edstup, opravu, v\u00fdmaz, omezen\u00ed zpracov\u00e1n\u00ed, p\u0159enositelnost \u00fadaj\u016f a vznesen\u00ed n\u00e1mitky. Kontakt: support@mediho.me.<\/p>\n\n\n\n 9.<\/strong> Dozorov\u00fd<\/strong> \u00fa\u0159ad<\/strong><\/p>\n\n\n\n \u00da\u0159ad pro ochranu osobn\u00edch \u00fadaj\u016f (\u00daOO\u00da), Pplk. Sochora 27, 170 00 Praha 7, http:\/\/www.uoou.cz.<\/p>\n","protected":false},"excerpt":{"rendered":" Aplikace MediHome Chat Posledn\u00ed aktualizace: 21. \u00fanora 2026 1. Spr\u00e1vce osobn\u00edch \u00fadaj\u016f Spr\u00e1vcem osobn\u00edch \u00fadaj\u016f je spole\u010dnost MediHome s.r.o. (d\u00e1le jen \u201eMediHome“), provozovatel aplikace MediHome Chat …<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-245","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mediho.me\/index.php?rest_route=\/wp\/v2\/pages\/245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mediho.me\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mediho.me\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mediho.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mediho.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=245"}],"version-history":[{"count":2,"href":"https:\/\/www.mediho.me\/index.php?rest_route=\/wp\/v2\/pages\/245\/revisions"}],"predecessor-version":[{"id":247,"href":"https:\/\/www.mediho.me\/index.php?rest_route=\/wp\/v2\/pages\/245\/revisions\/247"}],"wp:attachment":[{"href":"https:\/\/www.mediho.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}